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Xero change authentication device. Multi-factor authentication FAQs |
Reset multi-factor authentication (MFA) – Xero Central
What is multi-factor authentication MFA? Multi-factor authentication MFA is a security process that uses at least two different factors, something you know your password and something you have mobile device , before you can enter your account. This second layer of security is designed to prevent anyone but you from accessing your account even if they know your password.
MFA is also referred to as 2FA, which stands for two-factor authentication. MFA helps protect your invaluable data by adding a second layer of security. Why is MFA being mandated?
The threat to both enterprise and small business data has never been greater. According to the World Economic Forum Report , cyber threats are the fourth greatest risk to world economies, behind climate change and natural disasters. Implementing multi-factor authentication is one of the easiest, most effective actions companies can take to improve security of client data. Who is it mandatory for? All Xero users in all regions invited into an Xero organization will be required to enable MFA by the end of following any trial period that applies to the user.
In what regions is multi-factor authentication MFA mandatory? Authentication has been offered as an optional feature since Meanwhile, as the business world operates online and cyber attackers and hackers only get more sophisticated, modern security features like MFA offer an important layer of protection for you. Our customers will always be our highest priority. Is MFA going to be compulsory for clients as well as partners?
We will be rolling it out in a phased approach and providing communications and instructions along the way. In addition, MFA will be optional for users during any trial period but users will be required to set up MFA at the end of the trial period.
What is the value for Xero customers? This better protects our customers from fraud and damage to their business. With Xero, there are no limits on the number of users you can invite into an organization or client file. We suggest inviting new users instead of sharing your login credentials. If you choose to share your login with other people, prepare to be annoyed with requests to log in and authenticate much more frequently.
In addition, access to some key functionality might be blocked, as your activity may be classified as suspicious. Where do I go if I have questions about multi-factor authentication? You can also talk to your accountant or bookkeeper. If you experience any difficulties, take a look at this troubleshooting article or raise a case in Xero Central. What is an authenticator app?
An authenticator or authentication app generates security codes for logging in to sites that require a high level of security. A mobile phone app is a typical example of an authentication app, but other forms exist, including applications for desktops and browser extensions.
What is Xero Verify? Where do I get the Xero Verify app? The Xero Verify app is available on the Apple and Google app stores. Please note that Xero Verify can only be used to authenticate Xero accounts. Can I use another authentication app? Xero Verify simply provides a push notification, and they all generate a time-based numeric passcode to enter during the login process.
Which authenticator app do you recommend? Of course, we recommend Xero Verify. Do I have to authenticate each time I log in to Xero? Can I use Xero Verify to authenticate outside Xero? Xero Verify is only used to authenticate your Xero account. What is a push notification and how do I get one?
A push notification is a pop-up notification sent to your mobile device. You simply tap a button to approve or deny access. Does my mobile device or tablet need to be connected to the internet to receive push notifications?
To receive a push notification with the Xero Verify app, you need to be connected to the internet. Does my mobile device need to be connected to the internet to get a passcode from Xero Verify or another authentication app? Authentication apps continually generate new codes that are valid for around 30 seconds. I keep getting an invalid code error. You need to make sure the time on your authenticator device is in sync with Xero. Xero uses an automatic clock service to set the time, as do most mobile device service providers, so we recommend you allow your network provider to set the time automatically.
Manually setting the time can lead to out-of-sync issues and an invalid code error. Using the Google Authenticator app does not link your Xero account to Google, and does not require you to have a Google account.
You are welcome to have either. We recommend Xero Verify. Do I need an authenticator for my phone, tablet and laptop, and do my bookkeeper and staff all need one too?
Everyone logging in to Xero who has access to an organization needs to have MFA enabled on their account. You only need one instance of the authenticator app for each person to be able to log in to their Xero account.
Can you set up multiple authenticators on one mobile device? How can I use multi-factor authentication? You can install an authenticator app on your desktop. Can I verify my identity another way? You can choose to use a backup email or security questions. What is a backup email? You should use a strong and unique password with your backup email. How long will it take for customer service to unlock my account? Xero has put extra resources in place to help businesses who experience this issue.
Please log a case immediately and someone should be in touch within a few hours. How do I get back into my account? You can use your backup email or security questions. If I forget my phone, how do I get back into my account? After inserting your username and password, choose your backup email address or security questions. How do I use multi-factor authentication with a new mobile device? You use your existing multi-factor authentication setup when moving MFA to a new mobile device.
Visit our guide to using MFA with a new device for step-by-step instructions. Does the time setting on my mobile device matter? Not for Xero Verify. However, if you are using a third-party authentication app Google Authenticator, Authy, etc , you need to make sure the time on your authenticator device is in sync with Xero.
Multi-factor authentication Multi-factor authentication FAQs. Here are some useful resources:. Authentication apps. Setup and use. Authy has a desktop authenticator app for Windows and MacOS devices.
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